HOW SUPPORTNAV WORKS
From the facts to your next request.
Use SupportNav in your personal AI assistant or start with guided website help.
01
Gather the relevant facts
Identify the itinerary, what happened, what you accepted and any request already in progress. Your agent can plan an authorized email search; the website lets you record source notes manually.
02
Review the applicable options
The same cancellation and delay rules power agent tools and guided website help. Missing facts prompt questions. Conflicts and unsupported cases need review.
03
Confirm and prepare
Review the summary before preparing an editable request. Source references and an official starting page help you check the next step.
04
You decide what to send
Add private details on the official airline or seller channel. Keep the actual acknowledgment; preparing or copying a packet does not submit it.