Last updated November 30, 2024
This Privacy Notice for SupportNav ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you have any questions, contact us at hello@supportnav.com.
If you have any questions or concerns, please contact us at hello@supportnav.com.
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point.
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We may share information in specific situations and with specific third parties.
We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
We do not process sensitive information.
We may collect certain profile information about you from the social media provider.
We process your personal information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We may need to share your personal information in the following situations:
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit Google Analytics Opt-out. For more information on the privacy practices of Google, please visit their Privacy & Terms page.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions.
We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI, Google Cloud AI, and Anthropic. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in the section "When and With Whom Do We Share Your Personal Information?"
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). If you choose to do this, we will receive certain profile information about you from your social media provider.
We do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend reviewing their privacy notice to understand how they collect, use, and share your personal information.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using our Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to their use of the Services.
You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. This can be done by contacting us at hello@supportnav.com.
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails we send.
Most web browsers and some mobile applications include a Do-Not-Track ("DNT") feature. However, we currently do not respond to DNT signals as there is no uniform technology standard for recognizing or implementing DNT signals.
If you are a resident of certain states, such as California, you may have specific rights regarding the personal information we collect, including the right to access, delete, or request details about your data. You may also have the right to withdraw your consent to our processing of your personal information.
Yes, we may update this Privacy Notice to stay compliant with relevant laws. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice.
If you have questions or comments about this notice, you can email us at hello@supportnav.com or contact us by post at: SupportNav
You may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To make such requests, please email us at hello@supportnav.com.
Depending on the applicable laws in your country or state, you may have the right to review, update, or delete your personal information that we have collected. To make such requests, please contact us using the contact information provided below.
If you would like to review or update the personal information we have collected about you, you can log into your account and make the necessary changes. You can also contact us at hello@supportnav.com to request that we update your information.
If you wish to delete your personal information, you can contact us, and we will proceed with deactivating or deleting your account as required. Please note that we may retain certain information if required by law or for legitimate business purposes, such as fraud prevention or compliance with applicable regulations.
As part of our operations, we may transfer your personal information across borders, including to countries outside your country of residence. This may include transferring your data to jurisdictions that may not provide the same level of data protection as the laws in your country.
If we transfer your data, we will take the necessary steps to ensure that your personal information is protected in accordance with this Privacy Notice and applicable data protection laws.
Our Services may contain links to third-party websites that are not operated or controlled by us. Please be aware that we are not responsible for the privacy practices of these third-party websites, and we encourage you to read their privacy policies. This Privacy Notice applies only to the information we collect through our Services, and we do not assume any responsibility for third-party websites.
If you have any questions or concerns about this Privacy Notice or our practices regarding your personal information, please contact us using the details provided below:
To help you better understand certain terms used in this Privacy Notice, here is a brief glossary of some of the key terms:
By using our Services, you acknowledge that you have read and understood this Privacy Notice and consent to the processing of your personal information as described herein.
We may update this Privacy Notice from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make any material changes, we will notify you either through email or by posting a notice on our website.
The date of the latest revision is indicated at the top of this Privacy Notice. We encourage you to review this Privacy Notice periodically to stay informed about how we are protecting your personal information.
California residents have specific privacy rights under the California Consumer Privacy Act ("CCPA"). This section outlines those rights, how to exercise them, and what personal information we collect about California residents.
You have the right to request details about the personal information we have collected about you in the past 12 months, including the categories of information, the sources from which the information was collected, the purposes for which we use it, and the third parties with whom we share it.
You have the right to request the deletion of your personal information, subject to certain exceptions under the CCPA.
Under the CCPA, California residents have the right to opt-out of the "sale" of their personal information. Although we do not sell your personal information, we may share information for targeted advertising purposes, and you may choose to opt-out of such sharing by submitting a request.
We will not discriminate against you for exercising your rights under the CCPA, including denying you goods or services or charging you different prices.
To exercise your rights under the CCPA, please contact us at hello@supportnav.com with your request. We may ask for additional information to verify your identity before processing your request.
Residents of Nevada have the right to opt-out of the sale of their personal information under the Nevada Privacy Law. To opt-out, you can contact us at hello@supportnav.com.
If you are a resident of the EEA or UK, you have certain rights under the General Data Protection Regulation ("GDPR") and the UK Data Protection Act 2018, including the right to:
To exercise your rights under the GDPR or UK Data Protection Act, you can contact us at hello@supportnav.com. We will respond to your request in accordance with applicable data protection laws.
We process your personal information for various purposes, including:
We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe we have inadvertently collected personal information from a child under 13, please contact us immediately at hello@supportnav.com, and we will take steps to delete the information.
We may allow third-party advertisers to serve ads on our Services. These third-party advertisers may use cookies, web beacons, and other tracking technologies to collect information about your activities on our Services and other websites in order to provide targeted advertising to you. We do not control the privacy practices of these third-party advertisers.
If you wish to opt-out of receiving targeted advertising, you can do so by using the opt-out tools provided by the third-party advertisers or by visiting the Digital Advertising Alliance’s Opt-Out Page or the Network Advertising Initiative’s Opt-Out Page.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. If we make any material changes, we will notify you by email or by posting a notice on our website. Please review this Privacy Policy periodically for the latest information on our privacy practices.
This Privacy Policy is effective as of the date indicated at the top of the policy. Any changes to the policy will be effective immediately upon posting to this page, unless otherwise noted.