How to file a DOT airline complaint
File a US Department of Transportation air-travel complaint after the airline was contacted. Official form, refund windows, and what SupportNav can draft. Last verified October 5, 2026.
Last verified October 5, 2026. Primary topic: file DOT complaint / DOT airline complaint. This is not a trucking, NYC, or moving-company complaint page.
- Contact the airline first and keep the date and channel.
- For refunds, wait until the DOT window has passed: 7 business days for credit cards, 20 calendar days for other payments, counted from the earliest refund trigger.
- Open the official DOT air-travel complaint form. Do not use state highway or NYC DOT forms.
- Attach the same evidence you sent the airline. DOT forwards the complaint and requires the airline to respond.
Official destination: DOT air consumer complaint · DOT refunds
SupportNav can draft it. You file it.
After you confirm the facts, the DOT tool prepares complaint text and form values. It does not submit, invent amounts, or skip the airline-first check.