Sources you can inspect.

US refund references

Reviewed 2026-10-05

DOT refunds guidance
Check cancellation, accepted-alternative and automatic-refund conditions. Identify the ticket seller and merchant of record before choosing a recipient. Check whether a refund is already processing.

Current US refund regulation (14 CFR Part 260)
Review covered-itinerary, acceptance and refund-trigger conditions. Regulation distinguishes seven business days for credit-card purchases from twenty calendar days for other payments; the consumer guidance contains inconsistent timing text.

DOT consumer complaint process
User-directed escalation guidance; SupportNav does not file a complaint.

Delay commitments

Reviewed 2026-10-05. Carrier conditions differ; no universal expense payment is promised.

Where your facts go

Personal-agent tools: allowed structured facts are processed without saving a case. Raw messages, private identifiers and source references stay with your host. Your host has its own retention settings.

Guided website review: structured facts and source notes stay in the current browser tab. The flow does not save a case or call an AI model. Copy your request before leaving.

Website writing assistant: text/images are processed by OpenAI and complaint/extracted details may be stored in our database. This is a different flow.

Usage events record steps such as opening setup or preparing a packet, not your fact values or source notes. A click, copied packet and submitted request are separate events.